Looking for a Microsoft Teams call recording solution to help you improve service and comply with data protection? We can help.
ClarifyGo is an award-winning Microsoft certified recording solution for Teams. Leveraging the Microsoft Call Recording Graph API, it captures every type of call, meeting and screen-sharing in Teams for reference and analysis.
ClarifyGo is perfectly designed to support key government aims, including service improvement and risk management, whilst protecting sensitive data and supporting regulatory compliance.
Hosted securely in Azure, ClarifyGo is quick to set up, fully scalable, easy to access on the go, and comes with full product support from the Oak team.
Key Features
- Record all call types - Including Teams and PSTN
- Policy-based access - Control who can access, change or delete recordings
- Custom recording rules - Control which calls are recorded
- Live listening - Drop in on conversations between staff and customers
- Playlists - Assess call handling and identify knowledge gaps
- Speech analytics - Check best practice is being followed
- Secure storage - Safely keep recordings in Azure for as long as needed
- Secure file-sharing – Email a time-limited link to a recording without it leaving the system
- PCI payment options - Automatically pause recordings during payments
- Microsoft certified – Microsoft Call Recording Graph API integration for optimum security and performance
Top Benefits
- Monitor and train your team to perform at their best
- Capture conversations to provide evidence for auditing and legal purposes
- Capture verbal consent to provide services
- Check script and policy adherence using the Quality Measurement module
- Stay compliant with the Data Protection Act, GDPR, PCI DSS etc.
- Call routing agnostic - Microsoft Call Plan, Contact Center solutions, Direct Routing, OperatorConnect etc.
Contact us now for a product demo and free trial: sales@oakinnovate.com or 01202 607000