MDB Service Consulting (MDBSC) is a UK-based digital transformation consultancy dedicated to helping public sector organisations improve services, increase efficiency, and futureproof their operations through intelligent, practical use of technology. With a proven track record of success in the public sector, MDBSC combines deep sector knowledge with hands-on technical expertise to deliver outcomes that truly matter.

Our team brings decades of combined experience in digital delivery, change management, service design, and IT operations across a range of public sector settings. Whether it’s leading major programmes, enhancing service operations, or embedding platforms from ServiceNow or BMC Software our aim is always the same: to make public services better, more resilient, and future ready.

Specialists in Public Sector Digital Transformation

We know that digital transformation in the public sector isn’t just about platforms – it’s about people, policy, and public value. Our approach is grounded in empathy, co-design, and a practical understanding of public service contexts. At MDBSC, we understand the unique challenges faced by public sector organisations: tightening budgets, complex legacy systems, and rising public expectations. That’s why we focus on pragmatic, value-driven solutions that help our clients modernise critical services without unnecessary disruption or risk.

Our Services

MDBSC offers a comprehensive range of services that meet the needs of public sector clients across the UK:

• Digital Transformation Strategy and Advisory
  We help public bodies define and deliver digital strategies that align with policy goals, funding frameworks, and citizen expectations. Our advisory work bridges the gap between ambition and delivery, ensuring plans are actionable, scalable, and rooted in reality.
• ServiceNow & BMC Software - Consulting and Implementation
  As experienced ServiceNow & BMC specialists, we support public sector organisations in leveraging platforms to modernise IT services, HR, case management, estates and facilities, and more. From discovery and architecture through to configuration, automation & optimisation, we make sure your platform delivers genuine value.
• ITSM and Enterprise Service Management (ESM)
  We support the design and improvement of service management capabilities across departments, enabling greater automation, visibility, and user satisfaction. Our consultants apply best practice frameworks such as ITIL to support smarter service operations.
• Programme and Transformation Delivery
  MDBSC provides skilled delivery professionals – programme managers, change leads, business analysts and service designers – to help clients deliver high-stakes transformation initiatives. We focus on sustainable delivery, stakeholder engagement and tangible impact.
• Upskilling and Capability Building
  Our engagements are designed with legacy in mind. We work alongside internal teams to transfer knowledge, build skills and foster cultures of continuous improvement.

Proven Success Across Public Sector

MDBSC has delivered successful outcomes for a wide range of public sector organisations. Recent projects include:

• Supporting a central government department in the redesign and digitisation of core internal services, enabling faster, more transparent decision-making and improved staff experience.
• Leading a ServiceNow implementation for a UK utilities provider, streamlining facilities and service delivery while building in-house capability.
• Define a new operating model, implementing a new ITSM tool and automating operational processes for a National Bank. Focussed on Process Improvement, Technical Improvement Business Change and Adoption, Benefit Realisation.

Our consultants are valued not only for their expertise, but also for their collaborative, plain-speaking approach. We prioritise working in partnership – embedding ourselves in client teams to deliver change that sticks.

Designed for the Public Good

Public sector transformation is about more than efficiency–it’s about designing fair, accessible services that work for everyone. MDBSC champions inclusive design, ethical delivery and human-centred practices in all our work.

We take pride in helping clients balance innovation with accountability, agility with governance. Our team brings a strong understanding of accessibility standards, user research techniques and digital inclusion strategies to every project.

Agile, Flexible and Honest

MDBSC is an independent consultancy with a reputation for being easy to work with, reliable and results-driven. We offer a refreshing alternative to large consultancies–delivering high-impact outcomes with a more personal, responsive service.

Whether you need a single specialist or a full project team, we can scale to meet your needs without unnecessary overhead. Our clients value our honesty, agility, and ability to cut through complexity.

We are also a G-Cloud 14 approved supplier, making it quicker and easier for public sector organisations to procure our services in line with Crown Commercial Service guidance.

Join Us in Transforming Public Services

In a time of change and challenge, MDB Service Consulting is proud to support the UK public sector in delivering smarter, stronger digital services. From strategic advice to hands-on implementation, we bring the skills and mindset needed to make transformation meaningful–and manageable.