Government Technology

Transformational Government
A 21st century Capital of Culture
Liverpool’s ‘Wireless Cities’ project is boosting its aims to become a tourist and business-friendly city – in the year it celebrates its status as European Capital of Culture
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Mobile Working
Being on track
Martin Morey, general secretary of the MCUG, looks across boundaries when it comes to mobile and lone workers, and peers outside the government sector
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Worker Safety
Protecting your lone workers
Steve Reynolds, vice president, Mobile Data Association, discusses how enterprise mobility solutions assist in meeting with organisations’ duty of care obligations
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Spotlight Focus
Make IT perform
Managing Application, VoIP and Network Performance in converged networks from edge to core
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IT Security
Prevention is better than cure
The Federation Against Software Theft looks at the benefits of good Software Asset Management
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IT Trends
Being ready for the unexpected
Increased emphasis on information assurance will support IT chiefs top agenda items of efficiency & security
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Sustainablilty
Can ICT save the planet?
We are living through some of the biggest changes the world has ever seen. The digital revolution is transforming the way we interact
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Customer Satisfaction
Quality customer interaction
Socitm launches a new service to help councils with ‘channel management’ and reducing ‘avoidable contact’
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Standardisation
Briefing notes
Malcolm Stewart, Public Sector Business Manager for Steljes, looks at the need for standardisation of technology in briefing rooms
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Digital Inclusion
Closing the digital divide
In advance of this year’s National Digital Inclusion conference, leading lights debated how to reach the final third of UK adults not online
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Security
Plugging the gap
Deloitte’s security and privacy professionals are helping to protect customer information in the public sector
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Biometrics
It never forgets a face
Biometric ID covers a range of techniques and technologies that achieve unique identification of an individual
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Government Business - the Business magazine for Government

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CRM Focus

Low-cost channels deliver high value

As governments come under pressure to deliver better value service at lower cost, public sector organisations across Europe are fine-tuning their multi-channel strategies to encourage more people to use lower-cost channels, without compromising on service quality.  We look at how two government organisations are rising to the challenge.

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