versaSRS HelpDesk – Web-Delivered & Feature Rich  

versaSRS HelpDesk is a browser-delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and effectively support, manage and improve the quality of their interactions with employees, end users and customers raising service requests, issues, incidents or trouble tickets.

What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS HelpDesk does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
An effective Help Desk, Service Request or Case Management System is a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS HelpDesk can help. VersaSRS HelpDesk breaks the mould of the traditional Help Desk and can be used across whole of business.

"What we have seen has been a huge uptake up of our product across the whole of business. We are finding that versaSRS HelpDesk is now being used within HR Departments, Accounting Services, Sales & Marketing Teams, Supply Chain and logistics companies .....", says CSO David Fennessy.

"It seems we have come full circle now, as versaSRS HelpDesk was originally engineered out of a case and enquiry management need as well as the typical IT Support break/fix scenarios."

"As companies have had to watch their budgets and yet continue to improve productivity and performance, we have noticed more customers using versaSRS HelpDesk beyond their original IT Support intent ... "

"This seems to happen when a user notices just a few of the many features the software provides, and can translate the benefits of using those core features and functions through other areas of the business, providing efficiencies and savings throughout the business. Be it the knowledge base or case templates or scheduled cases or asset management, versaSRS HelpDesk is feature rich and flexible enough to cater for a myriad of uses. The beauty is that the solution is built to be delivered over the web without cutting back on features. It is intuitive to use for IT support staff or someone in the HR department - truly one solution that fits all business enquiry processes."

"We are very excited to be attending the Servicedesk and IT Support Show this year, and are keen to see if the experiences in the UK have been similar to our own. We welcome attending companies to visit our stand to see how versaSRS HelpDesk can help them for whole-of-business case and query management."

versaSRS HelpDesk allows you to prioritise, assign, track, report and audit your issues, whatever they may be - from software bugs and help desk tickets to project tasks and change requests.

versaSRS HelpDesk is compatible and supports the ITIL (IT Infrastructure Library) framework to meet all of your service level requirements.

Improve Service Levels & Customer Satisfaction by utilizing a system which enables organisations to fully manage customers - to increase productivity, reduce service desk workload and subsequently reduce operational costs.
Whether to support clients or internal users, versaSRS HelpDesk is a packaged application enabling organisations to quickly and effectively deploy comprehensive Service, Incident, Configuration and Service Level Management processes with a minimum investment in infrastructure.
Based on the ITIL service management system, and built using the Microsoft .NET Framework, versaSRS HelpDesk provides a flexible and scalable solution for managing service requests or case management processes and providing cost effective solutions to end users and customers.
VersaDev are an established Australian software development company, with extensive experience creating .NET software: Help Desk, Staff Rostering, CRM and OH&S, among others. Our particular strength has been in developing custom enterprise work-flow solutions.

We can provide a thorough understanding of business and technology issues whilst allowing for a tightly managed and coordinated approach to each project.

We have employed Microsoft .NET-based technologies in order to provide highly stable software solutions for small to medium customers as well are larger enterprises.
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