New family feature for NHS App
App

A new family feature is being trialled in the NHS app to make it easier for parents and carers to manage their family's health.

People can apply to add another profile to their NHS App online instead of having to do it in person – saving them time and cutting admin for GP practice staff.

The feature will allow parents o book GP appointments for their children, or carers to order repeat prescriptions for an elderly relative.

Almost 12,000 people have already applied through pilots in 68 GP practices, with plans to roll the service out more widely from next year.

Previously it took around half and hour to do the paperwork, with relatives having to go to the GP practice to apply.

Dr Vin Diwakar, clinical transformation director at NHS England, said: “The family access feature in the NHS App makes it much easier for parents and carers to support the health of their loved ones – and it’s as simple as switching Netflix profiles.

“It’s also hugely beneficial for GP practices, reducing the time staff spend on admin and freeing up resources, as well as improving efficiency and coordination of care.

“This is a great example of how we’re transforming healthcare by harnessing digital technology as part of the Government’s 10 Year Health Plan, as well as tackling digital exclusion”.

Will Palmer, digital community connector at Frome Medical Practice in Somerset, said: “Patients are so relieved that they can easily get set up to order repeat prescriptions or see test results for their loved ones in the NHS App. For our practice, it reduces the admin burden and improves efficiency, care coordination and communication, as well as empowering carers – it’s a gamechanger”.