The Welsh Government has launched a new plan to embed the benefits of AI across public services and shape its influence to improve the lives of people across Wales.
The Plan will act as a long term roadmap and establish the building blocks for exploring the potential of AI in a responsible, ethical, and collaborative way.
Welsh public services are already using AI for example with personalised learning in schools, automation in local government, and faster diagnoses in the NHS.
A pilot in Cwm Taf Morgannwg University Health Board, in partnership with the Centre for Digital Public Services (CDPS), is exploring how AI scribing technology could reduce the administrative burden for clinical teams working in children’s neurodevelopmental services.
Feedback already suggests it could shorten assessments and reporting processes while maintaining quality and accuracy.
Kath Bowen, Operational/AHP Lead for the Paediatric Neurodiversity Assessment Service at Cwm Taf Morgannwg University Health Board said: "AI scribe technology has been a valuable addition to our service. It’s saving staff hours each week, allowing us to see more children and focus on meaningful conversations with families. Staff feel more present and engaged, and families have responded positively to the reports, noting their accuracy and how well they reflect their child.
"This pilot shows how AI can enhance human connection, and help us deliver better, more responsive care."
The Welsh Government has already launched and AI Growth Zone for North Wales, in partnership with the UK Government and also established an Office for AI to provide leadership and direction on public service transformation.
They have also formed the independent Strategic AI Advisory Group, invested in public service innovation and workforce upskilling and developed ethical guidance for AI use in public sector workplaces through social partnership.
Cabinet Secretary for Economy, Energy and Planning, Rebecca Evans, said: "The AI Plan for Wales shows our ambition to capitalise on the vast opportunities of AI to help us deliver excellent public services, unlock inclusive economic growth and equip people with the skills to thrive in a modern world.
"We are mindful that we must navigate these opportunities with care, and are committed to ensuring AI is used in ways that are transparent, inclusive, and safe.
"Last week, working with the UK Government we announced the first AI Growth Zone for Wales which will ensure the north Wales region can reap the economic benefits of AI.
"Public trust is essential – and we will earn it through strong partnerships, human oversight, fair work, and a shared commitment to ethical innovation. Together, we can shape a future where AI works for everyone."
Minister for Mental Health and Wellbeing Sarah Murphy said: "AI has the potential to transform how the NHS works in Wales. AI scribe technology can boost our efforts driving down waiting times for neurodevelopmental services by making the assessment process faster and more efficient. It can also improve patient care and their experiences of treatment, as it allows staff to spend more time with children and their families."
