In recent years, customer service has been abuzz over the AI revolution and what it means for contact centres. Will chatbots spell the end of human agents? This was more hype than reality, but there has indeed been a revolution and its mascot is ChatGPT

Crown Commercial Service’s (CCS) Purchase of Standard and Specialist Vehicles framework enables central government and the wider public sector to buy standard, converted and specialist vehicles

Crown Commercial Service’s (CCS) G-Cloud 13 Framework has been around for about six months now. The online catalogue allows customers to buy cloud-based computing services such as hosting software and cloud support. Here are some of its main features

Crown Commercial Service’s Vertical Application Solutions Framework offers software-focused solutions to customers to meet the specific needs of their industry, business application or services

By Tom Kidwell, Co-Founder, Ecliptic Dynamics and former British Army and UK Government intelligence specialist and internet infrastructure security professional for the public sector

Crown Commercial Service’s RM6336 Framework allows central government and the wider public sector to access disclosure services for a complete service following the Electronic Discovery Reference Model or by using select elements of this

G-Cloud 13 went live on 9 November, after a slight delay. The latest iteration replacesG-Cloud 12, provides cloud computer services to the public sector and lists 5,006 suppliers

The recent Geospatial Commission report identified how better use of location data can help overcome four key challenges to siting chargepoints: modelling future demand, finding suitable sites, creating a seamless consumer experience and tracking rollout. Ellie Skinner, senior policy advisor at the Geospatial Commission, explores these four points

Chris Dimitriadis, chief global strategy officer at ISACA (Information Systems Audit and Control Association) on how public sector organisations can protect themselves from cyber threats

In November, the Department for Environment, Food & Rural Affairs, published “Greening government ICT: annual report 2021 to 2022”, which sets out the progress made in making digital services and technologies in government more sustainable. GB investigates