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Who are iCore?
iCore is the largest independent IT Service Management Consultancy in the UK. iCore has a long and impressive track record for providing pragmatic consulting solutions that deliver and embed effective IT service delivery and reduce the cost of provisioning the operational services without compromising the experience of the end user.
This is achieved through strong leadership; a disciplined approach to process; outcome driven projects; and by drawing upon the deep, real world experience of our mature consultancy team who have a passion for excellence and who are determined to ensure we deliver successful and sustainable solutions.
Working with many organisations, both in the public and private sectors, our solutions are focused on strong management, process discipline and pragmatic application of service management and governance best practice, with the primary aim to drive service improvement into our clients’ IT service delivery.
IT Service Management has a reputation throughout the IT industry of being an intensive undertaking requiring specialist knowledge, new software, copious amounts of human effort and significant financial outlay. Many organisations are guilty of investing in service management best practice programmes which involve extensive training in guidelines like ITIL and CMMI to build their own capability only to find that these resources are not sure ‘where to start’. All the newfound knowledge is stalled due to lack of experience, leadership and direction.
What do we do?
iCore’s delivery model provides reliable and targeted service improvement programmes (SIPs) that:
- Focus on specific problem areas of IT
- Enhance existing pockets of ‘good practice’ to make it consistent and ‘standard practice’
- Have time-boxed projects, maintaining momentum and reinforcing good behaviour
- Report real business benefits, securing management buy-in and staff motivation
iCore focuses on practical IT Service Management and IT Governance expertise, underpinned by a blended approach utilising all recognised best practice frameworks and methods.
Embedded within client teams, iCore has many years’ experience of driving them to deliver high quality IT services, and our offerings are focused on:
- The design and implementation of the organisation, processes and technology required for a successful service operation, utilising our impressive background with best practice frameworks.
- Embedding the operational knowledge and skills required to carry out effective service provision and innovation. We frequently work alongside the clients’ own staff in coaching roles, as interim managers or in hands-on roles in the operational environment.
Service Strategy and Management System
Define your Service Strategy and overall Management System for IT Services including the Service Catalogue with underpinning Financial Management, Demand Management and IT Value Statement to demonstrate the true value provided to the overall Organisation’s Strategy.
Service Organisation and Structure
Review the current IT service operation and define the structures required to ’operationalise’ the current and future service strategy. Also includes the provision of Interim Managers where appropriate.
Service Governance and Risk Management
Implement a proven Control Framework that ensures that you effectively manage risk and apply appropriate governance to the IT service environment. This framework is aligned with COBIT and meets SAS70 requirements.
Service Transition and Deployment
Ensure you have effective processes and procedures for the transition of IT services into your production / live environment. This covers the design and implementation of ‘Gateway’ or ‘Tollgate’ processes (aka Service Readiness and Service Wrap) including Early Life Support procedures
Service Capability and Efficiency
Measure the capability of your service operation to meet the terms of your Service Objectives, e.g. Service Level Agreements (SLAs) or Key Performance Indicators (KPIs) ensuring there are ’no surprises’ during service/contract reviews
Service Improvement Planning and Execution
Based upon an assessment of current maturity and capability, iCore will help you to define genuine problem statements and drive genuine business-led IT service improvement plans.
Managed Service and Sourcing Solutions
Define and identify the right sourcing/partner options for your IT service operation and establish the correct management framework to support this solution/partner. This also includes iCore Centres of Excellence where we can provide resources to do this for you.
Where do we operate?
iCore is principally a UK based organisation operating across the country. We do from time to time operate in other nations as required by our clients but do not actively promote the business outside of the UK. All of our people understand the nature of the consulting role and are prepared to travel as necessary to meet our client demands and requirements.
Who are our clients?
Typical clients we work with include several police organisations such as Gwent, Cambridgeshire, Essex, Norfolk and Derbyshire. Other public sector clients include Torfaen and Monmouthshire Councils, NHS NPfIT, Healthcare Commission (now called Care Quality Commission) and the Met Office. As well as working with numerous public sector organisations, iCore has an impressive portfolio of private sector clients such as BP, Rolls Royce, Shell, Gatwick Airport and Worldpay.
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