21
May
2010
Published in
Service Management
Education authorities prove pass masters in IT service management
21
May
2010
Published in
Service Management
Supporting the use of Digital Pen and Paper technology within local government
31
Mar
2010
Published in
Service Management
Consistent efficiency gains as ISO/IEC 20000 becomes ‘business as usual’
31
Mar
2010
Published in
Service Management
Marval’s integrated approach to IT service management has been adopted by local and central government departments around the world
12
Feb
2010
Published in
Service Management
Since its inception in 1989 it has always been Marval’s prime directive to deliver the most advanced, feature rich and process based integrated IT Service Management (ITSM) Software on the market (MSM).
26
Oct
2009
Published in
Service Management
Many IT professionals are turning to managed services and on-demand solutions to deal with the complexity of being software compliant
14
Sep
2009
Published in
Service Management
Are we becoming robotic in the way we deliver service – and losing the ‘human touch’?
17
May
2009
Published in
Service Management
In today’s fast moving business environment, managing service processes using traditional paper-based systems is no longer effective. The Supportworks Enterprise Support Platform (ESP) provides a fully integrated platform for automating and managing your business processes
17
Apr
2009
Published in
Service Management
A Four star council provides faster response times and manages workload more efficiently with fewer staff
16
Apr
2009
Published in
Service Management
The Mouchel Consortium has been working closely with Microsoft on the development of its Citizen Service Platform in a bid to make it easier for local authorities to update and improve their IT infrastructure and ensure it meets the needs of its employees quickly and efficiently
