Birmingham using artificial intelligence service

Birmingham City Council is using Eptica’s artificial intelligence-powered customer experience platform to better respond to emails and phone calls.

Businesses to get broadband boost

Businesses are to benefit from grants of up to £3000 to get gigabit broadband installed as part of a £2 million trial.

New online challenge tests teenagers’ cyber security skills

Young people between the ages of 14 and 18 are to be invited to take part and test their skills in online real-world cyber challenges.

£21 million for UK tech sector

The UK’s tech sector is to receive a £21 million investment to create a new national network of regional tech hubs in areas across the country.

Glasgow and CGI agree new IT deal

Glasgow has agreed a new IT contract with CGI that it hopes will transform digital services across the city.

Cardiff introduces smart parking in city

Cardiff Council has launched a parking app to assist motorists in the Welsh capital find real-time available spaces in the city.

Broadband and landline users to get automatic compensation

Broadband and landline customers will get money back from their providers when things go wrong without having to claim, Ofcom says.

£84 million for robotics and artificial intelligence projects

More than £68 million of investment for robotics and artificial intelligence projects has been announced by the government.

Council and Capita announce flexible ICT partnership proposal

Birmingham City Council and Capita have concluded the first part of detailed negotiations to develop a more flexible partnership proposal.

NHS launches smartphone GP appointments

A 24-hour service has been launched for NHS patients, offering GP consultations via video link on smartphones.

Cheshire councils appoint Agilisys as transformation partner

Cheshire West and Chester Council and Cheshire East Council have appointed transformation specialist Agilisys.

Bracknell Forest Council appoints Invotra to transform intranet

Bracknell Forest Council has appointed Invotra to assist in the transformation of their intranet, helping the authority to become more efficient.

Sadiq Khan has launched two major tech initiatives to boost the sector and help harness the capital’s tech talent to make life better for Londoners.

Enfield Council develops ‘Digital by Default’ strategy

Enfield Council has chosen Sungard Availability Services to manage its hybrid IT infrastructure and increase efficiency by 30 per cent.

Stoke-on-Trent to give residents ability to track service requests in real-time

Stoke-on-Trent City Council is moving to Jadu Continuum CXM, a system that lets residents track their interactions with the council in real-time.

Southend’s mini robot to transform social care

Southend-on-Sea Borough Council has introduced a new child-size robot designed to help transform the way it delivers social care services.

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While 3D printing is becoming more widely used in general engineering the use of 3D printing in the medical and allied sectors such as dentistry has only just begun.