Birmingham City Council is using Eptica’s artificial intelligence-powered customer experience platform to better respond to emails and phone calls.
Businesses are to benefit from grants of up to £3000 to get gigabit broadband installed as part of a £2 million trial.
Young people between the ages of 14 and 18 are to be invited to take part and test their skills in online real-world cyber challenges.
The UK’s tech sector is to receive a £21 million investment to create a new national network of regional tech hubs in areas across the country.
Glasgow has agreed a new IT contract with CGI that it hopes will transform digital services across the city.
Cardiff Council has launched a parking app to assist motorists in the Welsh capital find real-time available spaces in the city.
Broadband and landline customers will get money back from their providers when things go wrong without having to claim, Ofcom says.
More than £68 million of investment for robotics and artificial intelligence projects has been announced by the government.
Birmingham City Council and Capita have concluded the first part of detailed negotiations to develop a more flexible partnership proposal.
A 24-hour service has been launched for NHS patients, offering GP consultations via video link on smartphones.
Cheshire West and Chester Council and Cheshire East Council have appointed transformation specialist Agilisys.
Bracknell Forest Council has appointed Invotra to assist in the transformation of their intranet, helping the authority to become more efficient.
Sadiq Khan has launched two major tech initiatives to boost the sector and help harness the capital’s tech talent to make life better for Londoners.
Enfield Council has chosen Sungard Availability Services to manage its hybrid IT infrastructure and increase efficiency by 30 per cent.
Stoke-on-Trent City Council is moving to Jadu Continuum CXM, a system that lets residents track their interactions with the council in real-time.
Southend-on-Sea Borough Council has introduced a new child-size robot designed to help transform the way it delivers social care services.
Innovative software makes energy monitoring a breeze
Thanks to an ambitious government estate strategy, public sector organisations are under serious pressure to deliver smart working initiatives to drive down overheads.
Richard Whomes, director sales engineering, Rocket Software, explains how digital transformation can improve and boost the public sector
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