DoH launches intranet site to boost productivity

The Department of Health (DoH) has selected G-Cloud provider dxw to drive forward its digital transformation project, including the provision of a new intranet for DoH staff to access and publish information online, enabling greater productivity.

dxw will aid the DoH in making greater efficiency savings via open source infrastructure such as WordPress, which was used to build the company’s website, integrating it with backend systems.

Harry Metcalfe, managing director of dxw, said: "[The DoH] found that simply saving each member of staff 30 minutes per week equates to over £1 million of efficiency savings per year, so as well as making life easier for users we are helping to make the healthcare budget go further – something which will benefit all of us as taxpayers and healthcare users."

dxw is also a provider to numerous other public sector organisations, including NHS England and the Health Research Authority. The company plans to publish the code it uses on GitHub in order to allow other organisations to learn from the roll out.

Chris Fleming, intranet product manager at the DoH, said: “We redesigned our intranet two years ago but even though it is cheaper to run than its predecessor with higher user satisfaction, user feedback and analytic data show that there is still room for improvement.

“Users would like to find things more easily and content owners and editors want a more streamlined publication process. One of the key lessons we learned from the initial redesign was that you can never do enough engagement, so together with dxw we are regularly talking to users to understand and address their needs.”

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