Local councils still face cyber and digital obstacles

New research from PwC has revealed that only three in ten council leaders feel that their authority is confidently embracing new technologies like AI and robotics.

The survey shows that those perceiving their authorities as vulnerable to cyber attack has risen from 53 per cent to 58 per cent, with only 41 per cent confident that their employees exhibit robust cyber security behaviours at work, highlighting a continuing potential area of vulnerability for councils.

There are also ongoing challenges to deliver digital innovation with just three in 10 survey respondents feeling that their council is confidently embracing new technologies like AI and robotics. It finds that more needs to be done to shift behaviours to enable people to get the most from the available technology, including moving more of the public online. Almost two thirds (62 per cent) of the public polled had not interacted with their council digitally in the past month and 20 per cent are not aware of any council services being available digitally.

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