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| Call Centres |
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Change one thing
With the majority of essential services being fulfilled through contact centres, these centres must be run effectively, to a high standard and at the lowest cost possible
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| Property Marking |
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Making your mark
Mike Hinchliffe, BSIA Cash and Property Marking Section Chairman, discusses the development of new property marking technologies and how they can be effective deterrents
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| Sustainability |
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Greening IT
Hampshire County Council has made a good start when it comes to sustainability and the environment, says Jos Creese, head of IT
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| Software Asset Management |
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The virtual dilemma
Virtualisation could transform how organisations utilise software resources, says Phil Heap, of FAST Corporate Services
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| Service Management |
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Growth and improvement
With two months to go before SME 2008 opens its doors for its 23rd year, the event looks set to be even bigger and better
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| Telecommunications |
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Network infrastructure know how
Telecoms 08 – The Network Infrastructure Event takes place at Olympia 2, London, 24-25 September. The industry's leading organisations will be exhibiting
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| Internet Protocol |
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Explore IP’08
IP‘08 will look at how next generation networks have evolved to transport voice, data and video on one converged IT and communications infrastructure
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| Transformational Government |
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A 21st century Capital of Culture
Liverpool’s ‘Wireless Cities’ project is boosting its aims to become a tourist and business-friendly city – in the year it celebrates its status as European Capital of Culture
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| Mobile Working |
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Being on track
Martin Morey, general secretary of the MCUG, looks across boundaries when it comes to mobile and lone workers, and peers outside the government sector
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| Worker Safety |
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Protecting your lone workers
Steve Reynolds, vice president, Mobile Data Association, discusses how enterprise mobility solutions assist in meeting with organisations’ duty of care obligations
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