Innovative software makes energy monitoring a breeze
Multichannel contact, self-service & mobile working solutions
mplsystems is a UK based SME provider of multi-channel contact handling technology (iContact).
We are a G-Cloud supplier providing solutions which help with channel shift, managing multiple contacts across multiple channels and can easily facilitate home or flexible working. Using our wide experience of developing field service mobile apps, we have an innovative way of creating public-facing apps to assist with Digital Strategy Objectives. The creation of user-specific apps will encourage the uptake of these new services.
Our software solutions enable users to take control of the design of own desktop, mobile app and contact routing, making Agile development a reality at reduced cost. iContact technology can be delivered on premise or in the cloud and by design is fully integrated, with a single administration console to reduce IT complexity.
With over 19 years of contact centre practitioner experience, we work with more than a thousand clients globally in many vertical markets which drives our product innovation and the new ideas we take to our customers.
Thanks to an ambitious government estate strategy, public sector organisations are under serious pressure to deliver smart working initiatives to drive down overheads.