Listening to the voice of the customer can identify opportunities for major cost savings, customer experience improvements, and a wealth of unexpected and simultaneous benefits, writes Jo Daly
Published in
Call Centres
Taking place on 2-3 October at the National Hall, London Olympia, Call Centre & Customer Management Expo examines where customer service is heading
Published in
Call Centres
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used that makes the critical difference
Published in
Call Centres
Ann-Marie Stagg, Chair of the Call Centre Management Association (UK), gives advice on how to improve call centre operations without incurring major capital expenses
Published in
Call Centres
The countdown to Call Centre & Customer Management Expo 2009 has begun and with the exhibition and conference just a few weeks away, make sure you pencil the 22-23 September in your diary as a must attend
Published in
Call Centres
The effective handling of telephone calls is vital if the police are to maintain a good relationship with the public
Published in
Call Centres
Marcus Hickman from the Customer Contact Association looks at the emerging trends in the call centre industry
Published in
Call Centres
What are the smartest, most successful organisations doing to ensure that they weather the current economic downturn?
Published in
Call Centres
Ann-Marie Stagg, chair of the Call Centre Management Association, discusses the latest thinking in call centres
Published in
Call Centres
Ann-Marie Stagg, chair of the Call Centre Management Association, discusses the latest thinking in call centres
Published in
Call Centres
