Are you responsible for improved service delivery and effective IT support? Are you in search of new ideas, strategies and techniques to generate cost reductions? Do you seek new management and leadership skills?
If you answered yes to one or more of these questions the Service Desk & IT Support Show is the thing for you. It’s where the industry comes together each year to focus on the key issues of today and begin to address the challenges of tomorrow.
All the major solution providers and service suppliers will be on hand. You will discover the latest technologies to help you push forward service delivery and IT support improvements and gain valuable tips from ITIL process experts and resource management specialists.
There’s a free programme of seminars, keynotes, case studies, motivational workshops and breakfast briefings. Delivered by industry experts, pioneering practitioners and some of the most acclaimed speakers, these sessions address the most pressing IT service and people management issues.
It’s a great opportunity to be informed and inspired; leaving you eager to put into practice what you hear.
Who should attend?
Whether dealing directly with solutions and technology, establishing service processes around customer’s needs, or developing strategies for the new wave of IT initiatives – Green IT, Cloud computing, vitualisation – the wide-ranging educational programme and ‘A-list’ exhibitors ensures there is something for everyone.
If you manage the IT helpdesk, service desk, IT infrastructure or network, or you’re the IT manager or a technical specialist there’s a comprehensive seminar programme, case studies and motivational workshops, all specifically designed to help you improve the service you deliver. Topics include ITIL v 3 – what’s working, what’s not!; effective 1st line resolution management; Good Practice guides; developing your leadership and recruiting skills; and much, much more.
With inspirational speakers and practical tips from end-users, plus advice and guidance from all the major suppliers, there’s lots of everything you need to enhance your department, your management abilities and the services your team offer.
If you’re the CIO, CTO, COO, IT director or head of IT you will benefit from the event’s breakfast briefings, keynotes and case studies. These will address the central issues to developing effective business service and support strategies; from progressive issues such as promoting a shared buy-in of the service catalogue – fostering a ‘trusted partner’ relationship between business and IT – to creating the framework to distribute and support a virtualised infrastructure.
Meet industry experts, world-class speakers and your peers in dedicated networking sessions. Establish those essential relationships with the major solution and service providers committed to bringing your ideas to fruition.
Special focus
As Cloud Computing, Virtualisation and Green IT initiatives take root, the Service Desk & IT Support Show introduces a range of sessions to give you insight into the key issues surrounding these exciting developments.
Some of the critical discussions and debates in this must-attend programme are ITSM in a green IT world; Adapting and compiling the CMDB in a virtualised estate; Strategies for implementation and management; and Tailoring the ITIL processes.
Seminar programme
A conference-quality programme in three categories, plus a series of stimulating workshops, will make sure there's something for every visitor.
TECHNOLOGY IN PRACTICE
With topics ranging from self-service web-based automation to deploying integrated ITSM suites, the seminars and case studies will give you the inside track on how to and what not to do. With experts and practitioners alike, share others’ knowledge and experiences.
PEOPLE & PERFORMANCE
Leadership, team motivation, managing stress, communication, resource development. A feast of must-attend sessions to inform and inspire, leaving you eager to put into practice what you learn.
BUSINESS ALIGNMENT & PROCESS
Focusing on the processes and skills – from configuration management to release management, understand what’s relevant and what can work for your organisation to ensure excellent service delivery & support and continual service improvement.
WORKSHOPS
Join these round-table and interactive sessions for first-hand training and skills development. Team building, simulations and practical experience are the core themes.
The full programme will be available online from 1 February.
For more information
For more information and to register go to www.servicedeskshow.com
