For twelve years, the Service Desk Institute (SDI) has certified numerous organisations across the globe using their industry best practice standard – Service Desk Institute Certification (SDC), writes Daniel Wood, head of research at the Service Desk Institute

Emotions ran high as this year’s superstars of IT support took centre stage at the IT Service Excellence Awards

Most of those working in IT have heard of ITIL. But do they truly understand its full potential, asks Kevin Holland

Megan Pendlebury, head of Service Management, itSMF UK, looks at strategic change in political times and the lifecycle as enabler

What’s the right approach to IT service management, asks Megan Pendlebury, head of service management at itSMF UK

Patrick Bolger, chief marketing officer of Hornbill, examines the future of IT service delivery

Working with government, Intellect and its members have a vital role to play to ensure that Digital Britain is truly delivered

Has ITIL become too big for its own good, asks Brian Wall, editor of SupportWorld magazine

Councils must take a fresh look at the web, says Martin Greenwood of Socitm Insight

Megan Pendlebury, head of service management at itSMF UK, looks at how one person involved with managing ‘the project’ and ‘the service’, brought continuity of knowledge and was invaluable to making a multi-million pound IT project a success

Over 800 attended the itSMF UK Annual Conference, with many stating it was the best to date

Organisations point to staffing issues and uncertain value delivery as top IT problems, says Lynn Lawton, International President of the IT Governance Institute and ISACA

With two months to go before SME 2008 opens its doors for its 23rd year, the event looks set to be even bigger and better

Malcolm Stewart, Public Sector Business Manager for Steljes, looks at the need for standardisation of technology in briefing rooms

Organisations point to staffing issues and uncertain value delivery as top IT problems, says Lynn Lawton, International President of the IT Governance Institute and ISACA

Pages

Supplier Profiles

Awesome Apps

While 3D printing is becoming more widely used in general engineering the use of 3D printing in the medical and allied sectors such as dentistry has only just begun.