David Holdstock, head of corporate communications at the London Borough of HIllingdon, explains how the council successfully engages with citizens of all ages

While unified communications could seem like an expense in these tough times, when you dig deeper there are clear benefits to be had, argues Les Whitten, Redstone Converged Solutions

John Taylor, leader of the CMA Consultancy Forum, offers guidance on how to work with a telecommunications consultancy

Understanding user needs and aligning ICT strategy to business strategy facilitates in establishing Unified Communications

Effective business communications has always been important to business success. Today, however, it’s essential. To remain competitive, organisations must both support the wide range of communications channels used by their employees, customers and suppliers – and unify those channels to ensure communications are seamless

With organisations currently facing challenging times, is now really the time to invest in Unified Communications?

In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?

The emergence of Gov 2.0 technologies offers innovative interaction with the general public

John Taylor, leader of the CMA Consultancy Forum, offers guidance on how to work with a telecommunications consultancy

Change is inevitable whether we like it or not. Here the Call Centre Association takes a look at the latest developments within the industry

Telecoms 08 – The Network Infrastructure Event takes place at Olympia 2, London, 24-25 September. The industry's leading organisations will be exhibiting

With the majority of essential services being fulfilled through contact centres, these centres must be run effectively, to a high standard and at the lowest cost possible

Socitm launches a new service to help councils with ‘channel management’ and reducing ‘avoidable contact’

Voice over Internet Protocol (VoIP) is proving to be an ideal solution for the operational demands of Public Sector organisations. By combining better call handling with significant cost savings, VoIP delivers an immediate advantage over traditional telephony

Change is a constant in contact centres across the globe. A review of where the industry is across some key areas of interest seems appropriate at this time.


Supplier Profiles

Awesome Apps

While 3D printing is becoming more widely used in general engineering the use of 3D printing in the medical and allied sectors such as dentistry has only just begun.