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Over 800 attended the itSMF UK Annual Conference, with many stating it was the best to date
 Despite the grand venue and hectic timetable of over 70 sessions taking place, the event ran extremely smoothly, with a noticeably friendly buzz throughout the entire three days. The opening ceremony set the conference off on a good note and ensured the entire audience participated, with the ‘Silent Orchestra’ bringing many instruments and smiles to delegate faces.
This was followed by the keynote presentation by Robin Siegar who continued with the good humor and set about motivating the delegates with his high impact presentation. Robin later chatted with delegates and signed copies of two of his books on the itSMF stand.
Award winners
The prestigious itSMF Service Management Award winners were announced at the superb gala dinner that took place on Tuesday. Keith Aldis, CEO, set an upbeat mood to the evening, expressing his excitement for the positive future of the service management industry. With such a high standard of recent achievement in the IT service management world, to be nominated for an itSMF Award is a great accomplishment in itself.
Keith said: “Every year we hear about a phenomenal number of individuals who impress their peers, this year was no different. However, it did make shortlisting and judging exceptionally hard.”
Shaun Williamson read out the nominations and winners, with prizes being presented by the members of the judging panels from itSMF UK.
Everyone was encouraged to enter into the charity raffle and a record £4,500 was raised for the Lymphona Association. A great evening all in all with the jovialities carrying on well into the early hours with many joining ‘The Gr8 Show Band’!
Book success
The itSMF UK Bookstore proved to be an even greater success for 2008 than previous years, with the itSMF stand being a hive of activity with the two new itSMF UK ventures 'Service Level Management - A Practitioner's Guide' and the co-branded TSO title 'ITIL V3 Foundation Handbook' flying off the shelves. If you missed out on your chance to buy them at the conference, you can purchase online at www.itsmf.co.uk.
The conference came to a close on Wednesday lunchtime with the closing keynote by inspirational Roger Black who put the twinkle back into many an exhausted eye with a motivational team talk. All in all the conference was a terrific success. If you would like to attend the itSMF Conference next year itSMF is offering an early booking discount for delegates and exhibitors with excellent sponsorship packages so make sure you book your places early and take advantage of the great prices. e-mail
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to register your interest for 2009.
itSMF UK Service Management Award Winners
Paul Rappaport of Lifetime Achievement in IT Service Management (presented by Maggie Kneller)
Winner: Sharon Taylor
Student of the Year – ITIL V2 (presented by Pete Bayley, BSC/ISEB. Sponsored by APM Group)
This award is given to the student with the highest mark in the ISEB V2 Service Managers exam over the last year
Winner: Graham Lampen – Virgin Atlantic Airways Ltd
Student of the Year – ITIL V3 (presented by Richard Pharro, APMG. Sponsored by Best Management Practice Partnership)
This award is given to the student with the highest mark in the ISEB V3 Service Managers exam over the last year
Winner: Jonathan Withers – independent – accepted on Jonathan’s behalf by the training provider QA-IQ
Trainer of the Year (presented by Richard Pharro, APMG. Sponsored by Best Management Practice Partnership)
Winner: Caspar Braithwaite – Remarc
Innovation of the Year (presented by Richard Morgan, Award Chair)
Winner: The World’s first Masters Degree in IT Service Management”, University of Northampton
itSMF Service Management Champion of the Year (presented by Sharon Taylor)
This rewards the individual service
management professional who, in the judge’s view, has made the most outstanding contribution within the service management industry during the year.
Winner: Steve Denham – Fujitsu
Project of the Year (presented by Don Page, Marval. Sponsored by Marval)
This Award highlights not just the most successful project, but also focuses on those which have been most challenging.
Winner: ISO 20000 Programme - European Central Bank (ECB)
Submission of the Year (presented by John Windebank, Sun Microsystems)
This new Award was introduced to acknowledge the value of written materials in helping teach and solidify best practice thinking.
Winner: Lean Working in Service Management - Lloyds TSB
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