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Upgrade your customer service delivery
 Over the past ten years SDPro has been delivering service management efficiency to a variety of industries throughout the UK.
From customer enquiry through to quotation and order, SDPro will manage both the pre-sales and after-sales functions of your business. Effective call handling, contract renewals, engineer scheduling, GPS Location and SLA alerts give tighter engineering control, whilst PDA updates and signature capture enable accurate performance statistics and streamlined invoicing.
Julian Burkill, technical director of BDR Group, states that “the introductions of the Web Module has given our customers an immediate and transparent view of the progress on support calls…our salesmen also use this to great effect when selling our services.”
The NHS Trust at Royal Preston Hospital has been using SDPro for eight years to manage the internal support and management of third-party contractors to the Trust. Elaine Clark, support manager, says: “The regular updates and introduction of the ‘would-be-nice-if features’ has kept SD Pro at the heart of our success. The link to our customer satisfaction system has enhanced the value of this software within the Trust.”
Integration into MSOffice, Sage and CTI applications means SDPro sits seamlessly at the centre of your service management solution.
For more information
Call +44 (0)8707 605950 or E-mail
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