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Service Management Expo is firmly established as the leading event for the field service market, offering an unrivalled opportunity for business managers to tackle the key topics affecting their service operation, share the latest strategic thinking from the industry’s foremost practitioners and view the latest technologies and solutions designed to meet their service needs.
    
Exploring service
The event provides a wealth of educational content, presentations, briefings and networking opportunities, at the heart of which is the SME Seminar Programme, delivering experienced insight and practical know-how from a select panel of hand-picked industry leaders. With previous keynote speakers included leading figures from the likes of Belron, Cisco, SouthEast Water, BSkyB, Northumbria Water, The RAC, Telent, Unisys, Arqiva, E.ON and Rolls Royce, this year’s programme, chaired by Service Management’s editor Dennis Flower, will again deliver conference level content, easily accessible and for free.
    
Addressing the twin pillars of strategic direction and operational objectives, the programme will be structured to explore the role field service plays in creating a customer focused business and will set the agenda for driving long term growth built on a successful service strategy. At a practical level the programme will share the real-business experience of implementing new technology and working processes, in the quest to achieve an efficient, empowered and adaptive field based workforce, ready to embrace new direction and meet increased customer expectation.
     
With this year’s keynote speakers and the full programme line-up due to be announced over the coming weeks, keep an eye on the news pages and the show website www.servicemanagement.co.uk for the latest updates.

A whole new landscape
What is clear is that the service landscape is changing and to meet the challenges ahead, service managers need to take control of their business to deliver a fully integrated solution – connecting people, process and technology. As the only dedicated event for the service community, SME provides the solutions for making it happen; delivering no-nonsense content and technologies that will equip businesses to profit from the new service environment.
    
Over the last three years the SME event has enjoyed significant growth, attracting many new exhibitors showcasing emerging technologies from which service operators are now benefiting. Alongside established main-stays of the service management and enterprise planning software market, SME 2008 will host over 100 leading suppliers of the very latest solutions for workforce scheduling, fleet management, tracking, mobile communications, handheld devices, rugged computers, data capture, inventory management, parts distribution and much, much more.
    
In order to accommodate continuing growth, SME 2008 has relocated to the bigger and more accessible Hall 10 at the NEC, Birmingham. The move offers greater facilities for visitors, increased theatre capacity for seminar delegates and further expansion to the exhibition hall offering an even bigger choice of technology, solutions and services. Exhibitors include key players in the industry such as Oracle, Psion, TomTom Work, Solarvista, Global Live, Motorola, Panasonic and many more.

Event co-location
The decision also brings SME 2008 together with the UK’s largest and most important event for call centre and customer management solutions - Call Centre Expo and Customer Management Expo, which will be taking place in Hall 9 at the same time, from 16-17 September. The co-location of all three shows creates a compelling visitor proposition that collectively delivers a comprehensive offering of end-to-end business solutions for anyone responsible for customer contact, management and support. The move not only creates a complete strategic vision to customer contact and field service management but also ensures massively enhanced benefits in terms of participation for delegates, visitors and exhibitors alike.
    
Substantial benefits
Kevin Pearce, SME show manager, comments: “Whilst SME 2008 will remain focused at the leading edge of field service and remote workforce management technologies, the co-location of the shows offers substantial benefits to attendees from a direct operational and strategic perspective.”

Simon Mills, event director agrees: ‘With the success of co-locating Call Centre Expo and Customer Management we look forward to this next logical step. The opportunity to run alongside SME in 2008 will provide a unique, unrivalled aggregated offering.’
    
As a peer-to-peer event, SME 2008 is free to attend for anyone who is responsible for managing customer support, directing field service operations or formulating their company’s service strategy. Visitor registration is available online at www.servicemanagement.co.uk

Reproduced with the kind permission of Service Management magazine.  

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