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The Caribbean’s leading call centre destination
 Jamaica’s English speaking and trainable labour force offers a distinct advantage in offshore outsourcing. A.T. Kearney, an expert assessment and global management consulting firm, analyses and ranks the top 50 locations worldwide that provide the most common remote functions, including IT services and support, contact centres and back-office support.
According to the A.T. Kearney Global Services Location Index 2007, Jamaica is ranked as one of the top locations in the world as an offshore destination, and is the only English-speaking Caribbean destination on the list.
Jamaica is the Caribbean’s leading contact centre destination for several reasons, including a liberalised sector, the opportunity to save on costs, while maintaining standards and quality, and a well developed telecommunication infrastructure.
The unprecedented growth of the Jamaican ICT industry has been facilitated by a deliberate government ICT strategy initiated in 2001. The hybrid strategy sought to develop capabilities in a wide range of services in order to market and promote Jamaica as a premier location for offshore ICT and ICT enabled services. It involved all the major support sectors such as education/training, real estate development, and telecommunications.
Presently, the ICT sector focuses on telecommunications, software development and the enabled/shared services, which includes contact centres and Business Processes Outsourcing (BPOs). There are significant investment opportunities available in this sector.
Moreover, joint-venture partnerships between overseas and local investors in the software development industry are mutually beneficial.
For more information
Do not hesitate to contact Laurence Jones, European Regional Manager, at
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to learn more about the attractive incentives available to investors.
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