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Improve your response to citizen complaints
 CDC Respond provides complaints and feedback management software solutions to the public sector. We have significant market share in the public sector, counting over 250 government organisations including 33 per cent of all local authorities and 20 out of the 33 London Boroughs. Our solutions have enabled organisations such as Birmingham City Council and the London Borough of Barking and Dagenham Council to increase customer satisfaction and improve levels of customer service.
The CDC Respond suite of scalable products enables the public sector to improve the citizens’ experience by streamlining and automating the capture, handling and management of complaints and feedback. Our software solutions are proven to deliver increased efficiencies and demonstrably improved processes.
They enable organisations to extend and enhance customer service capabilities to front-line staff or even across multiple agencies and directorates, whilst providing extensive management information to aid organisational learning, drive change and improve service delivery.
Learn how the Department for Work and Pensions, the Child Support Agency and the Pension Service are using CDC Respond software to improve customer services by visiting www.cdcrespond.com
For more information
To find out how CDC Respond can help your organisation, please call 0870 351 9600. Alternatively visit our website www.cdcrespond.com
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