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World’s premier IT and telecoms adviser
 Analysys Mason’s customer management consultants offer independent contact centre and change management advice. Our approach is aimed at helping clients maximise every contact with their customers and improve the end-to-end customer experience.
Our contact centre expertise spans in-house and outsourced operations, and all types of customer contact from sales through customer service to control room and help desk support.
Through benchmarking, performance review, process, and system design, we enable clients to enhance loyalty, customer satisfaction and commercial performance by transforming their customer-facing operations.
Our consultants can also offer hands-on contact centre management and supervision to promote best practice and positive behaviours.
Recent successes include the establishment of new centres for a Middle Eastern telecoms operator, benchmarking productivity for UK ambulance service trusts and local government, and a process review of an outsourced partnership.
Analysys Mason is the world’s premier adviser in telecoms, IT and media. Through our global presence, we deliver strategy advice, operations support and market intelligence to leading commercial and public sector organisations in over 80 countries.
For more information
Visit us at Stand CP3, or to arrange a one-to-one meeting during the Call Centre Expo, e-mail us on
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Tel: +44 (0)20 7395 9000
Web: www.analysysmason.com or www.analysysmason.com/contactcentres
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