Government Technology

Opal

Opal is the organisation to organisation division of The Carphone Warehouse Group Plc, who are the UK’s 3rd largest communications network operator. The Group’s recent £200m investment in its Next Generation Network (NGN), demonstrates a clear commitment to providing converged solutions that will support UK organisations through the 21st Century and beyond. As a result Opal operates at the leading edge of voice and data technology to provide innovative solutions to a growing list of Public Sector and Corporate clients.

Flexible solutions for every organisation
Opal possesses a range of in-house expertise in the design and delivery of new converged solutions. The solutions which Opal provides are designed specifically to support organisations, with the highest standard of service, whilst consistently delivering value for money.

Support when you need it
Opal provides 24/7 technical consultancy, from initial ideas through to full implementation. With experienced project management and service delivery experts on hand to help every step of the way. Opal support teams have a wealth of experience in dealing with the changing needs of your organisation and you could benefit from a dedicated OGC account manager and a fully UK based dedicated support team.

But what makes Opal different?
Customers are at the heart of Opal and their flexible solutions, all of which offer genuine customisation for the changing needs of today’s organisation. With Opal, you can enjoy the reliability of a robust network and the reassurance of a provider that’s here for the long term.

For over 15 years Opal have enjoyed great success within the public sector by delivering a range of products and services that assist organisations in the management of both inbound and outbound telecoms services at competitive rates. Their recent investment in the IP network and full coverage provided by the MPLS network offer a range of reliable connectivity solutions for organisations of today and tomorrow.

Cost reductions and help achieve savings targets
Consistent account management
Dedicated customer service
24 x 7 technical support
Access to innovative products unique in the market
Excellent MI and billing information
Leading inbound call centre products

Opal is proud to be a part of the OGC Catalist – Telecoms Network Framework.

An extensive portfolio:

Voice Connectivity
Whether you are looking to reduce costs on your voice calls and line rental, or implement a new PBX system, we can help:

Line rental and calls for all line types
Full telephone systems from leading global manufacturers
Mobile, with business handsets and competitive pricing options

Inbound Call and Messaging Solutions
Taking control of your inbound calls (such as call recording or IVR systems) with solutions which require no capital investment, are quick and easy to set-up, can be self-managed through web-interfaces allowing immediate scalability to help manage the unavoidable organisation peaks and troughs. What’s more, Opal’s solutions come with in-built disaster recovery as standard, so should the worst happen, you can re-route your calls anywhere at anytime, giving you complete peace of mind.

Non - geographic number services (0800, 084, 087 or 09 premium rate)
Network based call screening and recording
Network based IVR and Intelligent call routing solutions
Network based predictive dialler
Bulk SMS messaging and short codes (8xxxx) for mobile marketing
Conference calling and desktop collaboration solutions

Detailed call statistics, all managed via a secure web portal, provide vital information and allow you to effectively track usage levels, make informed decisions and give you the control you need.

Telephone systems and maintenance
Opal supplies, installs and maintains telephone systems for over 50% of its client base. Opal takes the time to fully understand your requirements and selects equipment from a large range of manufacturers in order to provide you with a comprehensive choice.

Tailored to suit your communication requirements
Installations fully project managed
All work carried out by Opal’s own engineers nationwide
Options to purchase, lease or rent are available
Upgrade flexibility as your organisation grows

Opal offers a range of flexible maintenance plans, based around three service levels. The cost includes call outs, labour and parts to keep your system at its best and giving you complete peace of mind. All plans can be tailored to suit the individual needs of your organisation.

Data Connectivity
If you are looking to connect with remote workers using reliable and high availability services, look no further than Opal. From business broadband, with enhanced service level agreements to a full Wide Area IT Network, we can help.

UK-wide MPLS network
Global and Internet VPN
Business broadband with enhanced service levels
Leased lines and Ethernet connectivity

For more information
For further information on Opal’s extensive product range and other services:
www.opaltelecom.co.uk call one of our dedicated sales advisors on 0800 954 2321
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