EMC solutions for collaborative case management for government agencies at all levels
For government agencies at all levels, case management is the way in which many vital services are delivered. But traditional approaches to case management, which often rely on paper-based processes and hard-to-integrate legacy systems, can no longer keep up with the case management volume or meet the service expectations agencies face.
In organisations where casework is still mainly paper based, the paper case file is a procedural bottleneck. It obscures visibility into or across cases, increases the risk of errors, omissions and lost documents, and slows down decision-making. That’s why today more and more agencies at all levels of the government are turning to EMC solutions for collaborative case management (CCM).
CCM leverages the core components of the EMC Documentum Enterprise Content Management (ECM) platform, along with EMC storage and archiving solutions to provide a truly integrated solution for accelerating the resolution of case files. Using a combination of ECM capabilities, EMC solutions for CCM can accommodate any type of case management using secure collaborative workspaces to manage the case management lifecycle.
These EMC solutions consolidate all case content in a unified repository that seamlessly manages images, audio and video, correspondence, legal documents, faxes, print and digital data streams and e-mail. Government agencies and ministries around the world can deploy CCM to reduce case management cycle time, improve responsiveness, lower costs, and comply with regulatory mandates. EMC solutions for CCM deliver the following benefits for government agencies:
- Electronic document capture ensures that all relevant case material can be tracked and administered from a central repository, eliminating lost or misplaced documents.
- Virtual Case Files (VCF) technology allows any piece of case content to be managed as an information object, which can be part of multiple VCFs and compound documents simultaneously. Alterations to an object simply create another rendition, without altering the original – and all changes become part of the VCF audit history.
- Case managers can create secure, digital team rooms to mediate disputes, share information, or discuss options with analysis and domain experts
- They can review case files with dispersed team members from other offices or in the field
- Case managers and call centre personnel are provided with a robust ECM platform and automated search capabilities to rapidly find documents residing in internal and external content sources
Leveraging the power of the EMC Documentum ECM platform, EMC solutions for CCM integrate and automate disconnected case processes, reduce paper, speed case resolution, and support more responsive government. CCM includes customisable starter templates for investigation management, correspondence management and delinquent parents/guardian – with more on the way.
For more information
If you would like to find out more please visit: www.uk.emc.com
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