Socitm Consulting and SOLACE Enterprises has launched a new benchmarking service, which allows public and independent sector organisations to evaluate how well their corporate services are performing compared to their peers
The service, called Benchmarking Corporate Services, reviews performance in five key areas: finance, human resources, ICT, estates management and procurement – together with a survey of stakeholders’ subjective views of service quality.
The service is targeted at public and independent sector organisations that wish to assess their performance in relation to other similar organisations. In particular, it is suited to central government departments, police forces, health trusts, housing associations, emergency services, passenger transport executives, and local authorities.
Helen Milner and David Lammy MP discuss the elimination of digital exclusion and improving government services across the UK....
According to Doug Maclean, consulting manager of Socitm Consulting, the new service offers senior managers in the public sector a view of how well their organisations’ corporate services are doing, and could be a major factor in driving public sector efficiencies: “We’ve been benchmarking ICT services for over eight years, and clients come back year after year because benchmarking adds such value. Not only can they see positive and negative aspects of their performance compared with peers, they have the best possible factual base for planning improvements to the service and the perfect tool for monitoring progress against plans”.
