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Marval’s integrated approach to IT Service Management improves quality of service and reduces costs |
Since its inception in 1989 it has always been Marval’s prime directive to deliver the most advanced, feature rich and process based integrated IT Service Management (ITSM) Software on the market (MSM).
 Backed by high quality support and ITSM consultancy and educational services designed to improve quality of service, productivity, customer experience and reduce costs.
Customers receive true added value from their implementation of Marval service management software, support and services, so that their organisation will derive proven and ongoing strategic, operational and financial benefits.
Purchasing or upgrading your ITSM, service desk or helpdesk software is a strategic decision which should not be taken lightly. It is a decision which should only be made after clearly identifying your current and future service and support needs. Making the right choices of both tool and the supplier are critical components to delivering a first class service.
Choosing the right supplier and product can be a difficult and often confusing activity given the choices currently available. A number of key considerations should form part of your selection process:
You need a supplier that can deliver more than just a software tool, who has a proven track record and reputation for delivering successful solutions and service improvement projects.
You need to determine whether the supplier and its products can support your ambitions to adopt ITIL® best practice or ISO/IEC20000 - the international standard for ITSM.
You need reassurance that the supplier is capable of sustaining a long and productive relationship with your organisation.
You need to ensure that the product provides IT governance – visibility and accountability.
And ultimately, you need to know that the supplier you do select will give you real value for money with no hidden costs.
By choosing Marval as your supplier all these key considerations are addressed and you will be dealing with an organisation that is an active ITSM practitioner and a respected and acknowledged industry innovator.
As practitioners, co-authors of ITIL and ISO/IEC 20000 and an ISO/IEC 20000 registered company supporting customers to international standards, Marval understand what it takes to become a world-class service team.
Why choose Marval’s MSM Software Solution?
MSM - ITIL and ISO/IEC 20000 enabled software is a reliable, scalable and stable ITSM technology designed to support IT business services and infrastructure, ensuring increased productivity and adaptability in service provision and growth. MSM software has been successfully implemented and relied on worldwide by many organisations across many sectors including local and central government, emergency services and healthcare. It is used for internal and external support and by providers of outsourced and managed services.
MSM provides you with everything you need for a fully integrated service management solution that can be used by your whole organisation. It is fast, flexible, easy to use and deploy and puts you in total control of all your IT and related business activities by providing you with extensive, accurate and up-to-the-minute management information for making informed decisions.
It makes your staff more productive and your processes easier to manage, ultimately saving you time and money. It keeps your customers informed and satisfied and demonstrates what a great ‘value for money’ service your IT service and support staff delivers.
Marval Software solutions are designed to meet changing market requirements and reflect advances in technology. As a result of this, Marval’s product portfolio has developed into two distinct options; MSM Client Server Solution (with web functionality) and MSM 100% Web Based Solution, offering a real choice with products designed to meet an organisation’s current and future needs, ITSM maturity, budget and operational preference.
Marval is an acknowledged expert in the ITSM arena and actively promotes business awareness of industry best practice and providing cost-effective and high-quality ITSM consultancy and educational Services. Knowledge transfer is guaranteed which will ensure your business receives real benefits from the services that Marval delivers. It will help you, your employees and your organisation to improve ITSM support skills and achieve internationally recognised ITIL and ISO/IEC20000 qualifications.
Marval’s MSM integrated software solution provides the ultimate combination of ITSM process automation, continual improvement, tool functionality and flexibility, delivering a comprehensive ISO/IEC 20000 and ITIL v3-compatible solution out-of-the-box. Valuable staff resources and time do not have to be spent tailoring or building a solution; it is all there, ready to be switched on. From day one, your team is productive, focusing on improving the service delivered to the organisation and its customers. Entry-level systems can be fully operational within a day.
Contact Marval today to find out more how it’s ‘One-Stop Shop’ for ITSM solutions can help you improve the management of your IT and service infrastructure and deliver a world class service to your customers.
For further information please contact:
Marval
T: +44 (0) 1536 711999
E:
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W: www.marval-group.com |
