|
BT awards the DWP a three year contract extension |
£237 million deal provides voice, data network and contact centre solutions to the UK government department.
BT has awarded a three-year contract extension worth a minimum of £237 million to The Department for Work and Pensions (DWP).
The contract will provide voice, data network and contact centre solutions to the UK government department and builds on the existing contract between the DWP and BT Global Services.
The networked IT services company has helped transform the department’s voice and data networks by installing an Internet Protocol (IP) network and telephony solution, which regularly handles in excess of two million calls a day and at peak times has managed three million.
The contract extension will see BT continue to provide converged IP local and wide-area networks, IP telephony and a range of conferencing services including video conferencing to a broad range of units, including Jobcentre Plus, the Pensions, Disability and Carers Service and Northern Ireland Social Security Agency.
In addition to providing contact centre technologies that have delivered considerable savings to units, BT has already delivered 118,000 IP telephony ports, 203,000 local area network connections, and 1,140 wide area network circuits across 1,140 DWP locations.
BT Global Services will continue to build and maintain the DWP’s contact centre infrastructure. BT has already rolled out nearly 22,000 seats for the department’s virtual contact centre, which will be taken to 30,000 contact centre seats by 2010. At its peak, it is already handling more than 400,000 calls a day.
Sir Leigh Lewis, Permanent Secretary for the DWP, said: "Our relationship with BT has already played a major role in modernising the Department’s operations, enabling us to become even more customer focused and meet our customers’ ever more complex communications needs."
Further information:
BT
|
