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Capgemini to transform British Library services |
Online customers and library users to get improved access to resources.
Capgemini UK plc has been selected by the British Library to make searching, ordering and delivery processes simpler, faster and more efficient for online customers and library users.
Capgemini will work in collaboration with the British Library to design and implement a new Integrated Request Management and Delivery System to ensure that services to the public via the Library’s website match or exceed those achieved by the world’s leading commercial online businesses.
The British Library has over 150 million items and around a million new items are added each year. The Capgemini project aims to dramatically improve access to these resources for students, scholars, researchers and the general public and is key to the British Library’s aims to expand its user base among researchers from the UK higher education sector, the commercial world and individuals from around the world.
Work on the project starts with an initial proof-of-concept phase based on the deployment of the Adobe LiveCycle software suite.
Caroline Brazier, Associate Director of the British Library, said: "We were impressed by Capgemini’s genuine commitment to client collaboration, and by the quality of their people, proposals and track record."
"We are looking forward to working closely with them on this key project and to achieving our planned transformation in the service we deliver to our customers."
Further information:
Capgemini
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