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Making the most of mobility: A strategic approach to mobile services
 Most public sector organisations understand that mobility can bring enormous advantages and cost savings. Yet many are uncertain of how to fully realise these benefits. But where to start? Many organisations would be hard pressed to say precisely what they spend on their mobile users or where costs are incurred. Nor can they be certain that they are reaping many benefits beyond mobility itself. Can you?
As mobility becomes a more integral part of our daily business, organisations are starting to demand better value, better support and better security. Fortunately, the mobile landscape itself is on the brink of a massive shift with five major evolutionary changes underway:
1. New mobile broadband technologies and carrier services – these technologies will bring “everything for the desktop” speeds to mobile devices, eroding the distinction between networked PC versus handheld mobile device capacity.
2. A new generation of convergence-ready, on-campus wireless LANs – the enterprise campus will have the network it needs to support the next generation of communications applications: those that enable business applications.
3. New dual-mode devices that combine carrier cell phone voice services with enterprise wireless LAN voice services – new dual-mode devices and services will enable users to take a single device wherever they go, on campus or off, and enjoy the most economical data rates and modes of connectivity.
4. New applications that embed voice with data in unified communications – many users remain unaware of the converged capabilities a device can offer, therefore expectations fall short of the possibilities. This will change – conferencing, desktop sharing, multimedia collaboration are all coming directly to users’ fingertips, irrespective of location.
5. Enhanced business applications and devices supporting an evolution – by enhancing existing business processes with mobile communication capabilities, organisations will improve reaction times and reduce latency!
The strategy should not be user-driven, but instead guided by the aims and objectives of the organisation as a whole. It must be user-centric with the focus on those who actively employ mobile technologies to increase organisational objectives.
There are three essentials for developing a mobility strategy:
1. Know your users: Different individuals have different communication needs related to their roles and responsibilities. Organisations must define and understand those main roles, and offer a package of mobility solutions for each defined type of user.
2. Build your network: Technology professionals must take an end-to-end view of mobility and consider a number of factors related to how their networks interact with new mobile devices and applications.
3. Secure your assets: It is vital to shift the focus from ad hoc point security solutions and determine how to surround users with security, wherever they happen to be.
By developing a strategic approach to mobile services, organisations will be their way toward the discovery of new efficiencies, new opportunities, and new modes of work and interaction. Where the journey leads from there, no one can say for certain. What is clear is that mobility is becoming, and will remain from now on, a core driver.
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