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Unitary authority goes live with a revenues and benefits single solution |
Over 327,500 residents to benefit from integrated revenues and benefits software.
Cheshire West and Chester Council is one of the first new unitary authorities to go live with a revenues and benefits single solution in England.
Three existing and separate systems have been converged into a single solution, valued at £90,000.
Jerry Faulkner, senior manager, Revenues and Benefits at Cheshire West and Chester Council, said: “Being a new unitary authority, our overall aim from the outset is to provide our residents with access to all revenues and benefits services available from the authority through a single application, and to ensure we remain an approachable and responsive organisation. Providing a top quality service for our many customers and communities is our main priority.”
The software helps the council improve the efficiency of internal processes as it enables full online integration and information sharing between its revenues and benefits departments. As a result, residents benefit from a faster and more proficient council tax and benefits service.
The software has been provided by Capita Software Services. |
