QueueBuster helps call centres meet their SLAs
 Looking for ways to achieve the targets set out in the Varney report?
With the Varney report adding even more pressure on the way public sector call centres deal with their customers and having to meet best practice performance indicators, it is no surprise to find many of them are finding it very hard to hit the specified targets. The review found several cases of help lines that only answered less than 50 per cent of their call volumes. So it is a real challenge delivering the 25 per cent improvement on current operations as defined in the report.
QueueBuster helps achieve best practice and delivers tangible benefits in efficiency, caller satisfaction and morale. Our solution gives callers an alternative to waiting on hold in call centre queues by taking their details, queuing on their behalf, and then calling them back automatically when the next agent is available, at no cost to the caller.
Set up is low-cost, low-risk, quick and easy with no capital investment. We have already helped a number of public sector call centres meet their SLAs. Don’t be left waiting.
For more information
For more information on us and all our products, please contact us at: www.netcall.com or on
01480 495300 |
